Refund Policy

1. Before delivery

If GAMEZON has not handed over an account, and a boosting or companion session has not started, you can ask to cancel. Approved cancellations go back to the original payment method when the provider allows it.

2. Account sale and rental

After Support delivers the login, a refund is not automatic. You must report a problem in the order group or a ticket while the order is still open. Recovery cover applies only on listings that show that mark after official verify.

• Wrong game, region or screenshots: GAMEZON can refund or replace after a check.
• You changed the password and want a refund: usually no.
• You paid the seller outside GAMEZON: no platform refund.

3. Rentals

Unused time after a confirmed handover is not refunded by default. If the login fails at the start of the window, Support can extend the time or refund.

4. Boosting and companions

If the provider does not start, GAMEZON can refund or reassign. If the session is finished, the order is complete. Book the hours you want before you pay.

5. How to ask

Use the order first, then Ticket Support. Write the order number and what went wrong. Do not send a new payment to “speed up” a refund.

6. Timing

GAMEZON reviews refund requests on open orders. Bank or wallet timing after we release a refund is outside the site. All amounts stay in RM.