Home / Platform guarantee

Protected by escrow and Support delivery

Early MVP rules you can rely on today — escrow until you confirm, Support-handled account handovers, and disputes on-site.

Escrow hold
You pay GAMEZON. Funds stay held until the order rule is met.
Support delivery
Account logins go through a Support group — not a seller DM.
On-site disputes
Tickets and the Refund Policy — no off-platform deals.

We do not promise fixed payout amounts or “guaranteed recovery.” Recovery cover appears only when a listing marks it, under that listing’s rules.

How escrow works

1
Pay in RM
Checkout pays GAMEZON. The seller is not paid up front.
2
Order tracked on-site
Status lives in My Orders. Keep chat and money on GAMEZON.
3
Confirm to release
After you confirm (or the order rule completes), GAMEZON settles the seller.

Support group handover

For account and rental listings there is no seller chat and no seller shop visit. After pay, Support opens a group with buyer + seller + Support and sends the login there. Boosting and companion orders may use in-site messages with the provider — still never WhatsApp for payment.

Optional Recovery cover

Some listings show a Recovery cover mark. That only means the listing follows the seller/platform recovery rule written for that item. It is not a promise of a fixed refund amount or guaranteed account recovery.

Disputes & refunds

Open a ticket with your order number. Reviews follow the Refund Policy and Prohibited list. Do not pay again off-platform to “speed things up.”

Refund Policy Prohibited Help Centre Open a ticket